our mission

Digital Insite is an onsite I.T solutions business serving homes and businesses across Adelaide by providing quality computers, hardware and accessories since March 2004. Digital Insite also provides friendly, professional onsite technical support for computer hardware, software, networks and other technology-based devices at competitive rates. For a full listing of our services please visit the Support page of our website. Digital Insite is a 100% Australian owned, family operated business and is proudly South Australian based. Digital Insite's creators, owners and operators are Mark and Jayne Jansen. Previous to Digital Insite, Mark Jansen was employed full-time as an I.T manager and systems administrator for Connell Wagner for over 6 years. Jayne Jansen was previously employed by Bank SA as a branch manager for over 5 years. Together, Digital Insite offers a wealth of I.T and business experience. We offer a wide range of on-site computer services including Networking, Broadband Internet setup, Wireless networks, PC troubleshooting, Virus removal; and specialise in Computer Sales and Upgrades, Hardware and Accessories, Repairs and Maintenance. We are based south of Adelaide and provide services to a wide range of corporate and domestic clientele through our mobile sales and support service.

We currently support several large corporate clients in various fields such as Nursing, Plastics Manufacture and Sales, Civil and Structural Engineering, Bio-Ethics, Education, Curtain and Blinds supply and install, Electrical wholesale and distribution, Accomodation, Plumbing, Graphic Design, Real Estate, as well as a large and growing domestic customer base. We believe that however large or small your need for technology is - we can provide the solution. Our primary goal is to provide cost-effective IT solutions combined with friendly, insightful and reliable support and advice to homes and businesses across Adelaide. We are also very passionate about supporting those in need around the world through charitable giving to overseas aid and welfare such as Compassion Australia. Our goal is to build a strong business presence here in Australia by serving our customers with high quality products and support and in turn - we aim to support children and families overseas living in great poverty through our monthly donation program. To find out more about our donations program please visit the Donations page of our website.

Mark Jansen Managing Director Digital Insite

frequently asked questions

Where is your shop located? Can I come and visit ?
Digital Insite is a 100% on-site Computer Sales and Support business - that means we come to you, home or office. We don't operate from a conventional shop-front, instead we operate purely from our advertising, website and 'word of mouth'. This means we can offer products at competitive prices and higher quality service than most normal computer stores. In the future - a lot of businesses will operate 'on demand' from either website or 'on call' ordering. At Digital Insite - the future is now.

What sort of after sales support do you provide? Can I call up as much as I like until my problem is fixed?
After purchasing a product or service from Digital Insite we provide an online support service called Customer Care. Customer Care is a free online support service for Digital Insite customers and is available from www.digitalinsite.net. We no longer provide free unlimited phone support due to time constraints and our very competitive pricing, however we are always happy to book an onsite support visit for you.

Is Digital Insite a franchise or part of a larger corporate company?
No, Digital Insite is a locally owned and operated Adelaide based business. We have no official ties to any corporations or suppliers - which means we are dedicated to you - the customer - to bring you the very best in products and services. It also means Digital Insite is not locked into buying from one supplier whose prices may rise and fall with inflation. Supporting a local business such as Digital Insite means you are helping the profits and economy increase in your immediate area which means a better environment for you and your children as well as increased future employment, as opposed to letting the profits go interstate or offshore. In addition, Digital Insite regularly contributes to several charities and community aid groups here in Adelaide.

What sort of experience does Digital Insite have? Can I trust my computer to be repaired or upgraded properly?
Sure, a fair question. Why trust your computer that's worth thousands of dollars to someone you're not sure can do the job properly? Digital Insite's founder and operating manager Mark Jansen has over 6 years corporate I.T. experience working in a Network Management, Helpdesk, Remote Support and hardware & software provisioning environment for one of the largest engineering companies in Australia. While working as a System's Administrator, Mark was directly responsible for over $350,000 worth of I.T. equipment and supported over 200 staff in a helpdesk environment in several states of Australia. Adding to that a lifetime of exposure to technology and computers and the result is someone you can trust who is dedicated to solving your problem - however large or small.

Are Digital Insite's PC's re-badged from another supplier or built in-house?
No, Digital Insite's PC's are purchased as high quality parts from reputable suppliers, then assembled, tested and provisioned as Digital Insite PC's right here from our office. At Digital Insite, we pride ourself on quality and workmanship and we believe our PC's and products reflect this ideal to our customers.

When I order a computer or product from Digital Insite, how long does it usually take to receive it?
In most cases, we deliver products next day from order (pending stock and supplier availability) however - if ordered before noon and your product is in stock, we can often deliver the same day as your order. Digital Insite computers (such as the POWERHOUSE and ECO-System) are kept in stock and are usually delivered the next day from order. There may be some small delays if custom parts or upgrades to our standard systems are required however we aim to deliver as soon as possible form ordered date.

Can I change the specifications of a computer I would like to order? And do you build customized computer systems from request?
Absolutely. We often have customers that request upgrades, changes or additional parts to our standard Digital Insite computer systems. We can also build a computer system completely to your request. Don't want a screen with your computer? Want your old hard disk transferred to the new PC? No worries. Simply call or email us to discuss your needs.

Why does Digital Insite charge for support 1/2 hourly?
At Digital Insite we believe in only paying for what you use. So if an onsite support job only takes 1/2 an hour - you'll only be charged for the 1/2 hour etc.

Onsite support? Does that mean at your site or at my home or office?
Onsite support means that we come to your home or office and fix the problem there. There are some cases where computers or equipment need to be taken back to our office for further analysis or in-depth problem resolution, however we solve the majority of technical support issues onsite. In short, onsite support saves you 'unplugging and lugging' your system to a support center and allows you get to back to work or play - with minimal downtime.

Does Digital Insite provide onsite support after hours? And does it come at an extra cost?
We understand how busy life can be and yes, we do provide after hours onsite support for those that are occupied during normal business hours. We charge a slightly higher rate for after hours and weekend onsite technical support. Please contact us to confirm our rates should you require urgent out of hours support.

Is there any discount if I bring my computer or device to Digital Insite for repairs or upgrades?
Sure, we welcome customers to bring their equipment to our workshop for repairs, upgrades and support. There is no callout fee applied to customers who bring their equipment to us. Please contact us first to arrange a suitable time for collection and pickup.

Does Digital Insite offer fixed contracts for ongoing support ?
Absolutely. Please contact Digital Insite to arrange a meeting to better discuss your needs and duration of support so that a support contract can be tailored to your business. Digital Insite also offers discounts for charities and non-profit organisations.

Can I have the Digital Insite Technology News and monthly specials sent to my email inbox?
Sure. Just visit www.digitalinsite.net, click on the NEWS link and then register for the monthly Technology News and specials to be sent to your inbox by clicking the link provided.

Does Digital Insite provide support for Television, HiFi and home theatre installations and configuration?
We sure do. Digital Insite's sales, support and service not only applies to the I.T. industry but also for all your home entertainment needs. We can provide installation and support for digital television, surround sound systems, DVD recorders and many other home entertainment devices.

What sort of payment methods does Digital Insite use for sale of goods, services and support?
Digital Insite is a C.O.D. business and accepts payment for goods and services in the form of Cash, Cheque, EFTpos and Credit Card (Visa/Master Card/Diners/AMEX). *Please note AMEX and Diners cards attract a 4% surcharge. Our mobile payment system also accepts all P.I.N. based debit and EFTpos cards. Should you wish to pay via credit card, please notify your sales consultant of your credit card type to ensure it is supported by our payment system. Digital Insite may request additional ID such as a drivers license number when accepting personal cheques, please do not be offended as this is simply a security procedure our bank requests. We can also provide a 7 day payment account to corporate and regular customers once our approval criterea has been met (7 day accounts are not available to first time customers). Please contact us for more information or if you wish to have a 7 day payment account setup for your business.

What happens when something goes wrong with my Digital Insite computer or product?
All Digital Insite products come with free Customer Care support which is available from www.digitalinsite.net, so if anything goes wrong or you simply have a question about a feature etc - use Customer Care to send off an e-mail or call us for help, were glad to assist. All Digital Insite PC's also come with 12 months Hardware warranty (several parts may carry longer replacement warranty where specified). Provided you are a customer within 25km radius of the Adelaide CBD, we provide a free pickup and drop off service for Warranty - customers outside this area will be charged a transit fee. Warranty on Digital Insite computer systems does not cover operating system failure, software malfunction, data loss or virus/internet/e-mail related issues. Should you have a problem outside of warranty terms, we can arrange to have your PC or product repaired or replaced ASAP.

What ways can I get in contact with Digital Insite?
Digital Insite can be contacted by either Office Telephone (08 83879023) or E-mail. Office hours are 9am till 5pm.

Will Digital Insite still deliver "to my door" even though I live at "Wogga Woop Woop" ?
Digital Insite will deliver free to your door for locations within 25km radius of the Adelaide CBD. Delivery outside of this area will attract transit fees dependant upon location.

I didn't buy a Digital Insite PC but I need help? Does Digital Insite provide support for non-sale computers and products?
Sure. Digital Insite provides support for a lot of customers with PC's and products not purchased from Digital Insite. Call us to discuss your problem and we will provide a solution for you - however large or small.

Why the name "Digital Insite" ?
After several discussions in the early stages of the business, a friend and business partner of mine gave me the idea for the name. DIGITAL - which means "Of or relating to a device that can read, write, or store information that is represented in numerical form" and INSIGHT - "The capacity to discern the true nature of a situation, the act or outcome of grasping the inward or hidden nature of things or of perceiving in an intuitive manner". The name was then adapted to "Digital Insite" to better reflect the "onsite" nature of the business and create an original IP. And thus Digital Insite was born.

Does Digital Insite provide any sort of advice when it comes to purchasing computers, upgrades or other products? Even if its from another supplier?
We sure do. Digital Insite is happy to provide advice to any potential customer - whether you decide you are best served by us or a competitor. Obviously, we would love to be able to provide products and services to you, but at the end of the day, the choice is yours. We also may be limited in the amount of detailed advice we can provide on a competitors product, however we will always endeavour to best meet your needs.

Can Digital Insite help me design and implement a computer network in my home or office?
With over 6 years of hands-on networking experience using and maintaining hubs, switches, routers, servers, local and wide area networks as well as e-mail systems, backup and archival and Internet transport systems such as ADSL and frame-relay - Sure, we can help. Whether you're looking at setting up a 2 PC home network for Internet and file sharing, or a total office solution for your business - Digital Insite can provide the solution.

I have an old computer or product and wish to sell it, does Digital Insite buy second-hand computers and equipment?
Unfortunately no, we no longer purchase second hand equipment for resale. This is mainly due to the fact that we cannot guarantee the product's good working order and reliability. At Digital Insite, we pride ourselves on quality and always ensure that our customers receive only the best.

How does Digital Insite invoice for jobs? Is it for each task completed or the time taken ?
Digital Insite invoices at our standard support rates (call or email us to confirm) for the time taken to complete the task and not for the task itself. If a job is taking much longer or is more complex than originally expected our sales consultant will advise you of options as to how to proceed for the completion of the task (such as return-to-base, telephone or e-mail support). In general, we instruct our sales consultants to diagnose the problem within the first 15 minutes and provide a recommended course of action which is clearly communicated to the customer before proceeding with further repairs or support. Digital Insite's support rates are charged from the minute our sales consultant arrives at the customer's premises and ends when the task is completed or at the customer's choice.

What are my refund rights if a product I purchase is found faulty?
At Digital Insite we always strive to provide the very best quality products to our customers however, due to mass production and manufacturing there is the possibility of faulty goods from our suppliers. Digital Insite operates according to the existing Australian Trading Laws (see www.accc.gov.au) and will refund, replace or provide a credit note for any product found to be faulty, wrongly described, different from a sample shown, or doesn't do what it's supposed to do. We do not offer refunds, exchanges or credit notes after transaction for customers who change their mind or make a wrong selection. Refunds are also governed by the 'fair usage' policy which dictates that if the use of the goods (by the customer) has affected the fault, a partial refund only or repair / replacement of goods is required by law. We encourage our customers to examine and test any products purchased as soon as possible (within 7 days) to ensure correct working order and to contact Digital Insite immediately should a fault be found so that we can arrange refund / replacement / credit note depending upon the circumstances. Warranty and refunds do not apply to goods that have been damaged through incorrect usage / application or undue care on the customers part.

How long do I have to get a refund / exchange / credit on a faulty product?
The majority of products we stock have a 12 month replacement warranty which covers manufacturers faults and defects. Several products however, carry 2 and 3 years replacement warranty where specified. Refunds for faulty goods are governed by the 'reasonable period of time’ policy (nominally within 7 days of purchase - see 'fair usage' policy above) after which a replacement or credit note will be provided depending on the circumstances and use of the product. As a general rule - if a product is working as intended for over 7 days and then a fault develops through usage, Digital Insite cannot offer a refund for goods but will instead provide a replacement or credit note depending on the circumstances of the sale.

Do you do "cash jobs" for less ? Can I offer you "something in exchange" for your products and services instead of payment?
Digital Insite is a business built on honesty, integrity and relationships. All of our jobs go 'though the books' - it's something we've always done and always will do. Our business is an open book before the Australian Government and the Australian Taxation Department and as such, we decided from the start to operate honestly and with full accountability of our business practices and earnings. We do not mean to offend by refusing your offer, please understand that this is our business policy as well as our own personal decision.










testimonials
Hear what some of our valued customers have to say about Digital Insite

"...I found Mark from Digital Insite to be extremely friendly who gave expert advice which was easy to understand. He was very helpful & efficient with a fast response to my technical difficulty. It was also very convenient to have an onsite computer service. I have found the Digital Insite PC guide as a great resource to refer to. I would highly recommend Digital Insite for any computer problem big or small..." Julie - Hallett Cove, SA "...We have been customers of Digital Insite since they started and are very happy with the service they have provided. Digital Insite has always been prompt, friendly and reasonably priced. We have recommended them to others and I know they will be just as happy with the service as we are..." Les and Corinne - Morphett Vale, SA

"...I have used Marks services as a technician on several occasions. I have found Mark to be very skilled at what he does, is always punctual, responds quickly to requests, and solves the problems immediately. He also recommends software and websites to improve the overall computer experience. I have also asked his advice on TV and DVD recorder problems. He is always willing to help, and his after sales service could not be faulted, he always follows up to ensure everything is as it should be! The main benefit I find, is the fact that Digital Insite comes to your home where the computer is, saving unplugging and lugging to the nearest computer shop!..." Kathleen - Hallett Cove, SA "...I would just like to say that I am very pleased with the service DIGITAL IN-SITE has provided my family. I have received prompt and friendly service even when it involved going above and beyond the call of duty. I would not have been able to run my computers and all accesories without this help. I would strongly recommend this service to anyone who would like fast, reliable and friendly as well as flexible service since this is what i have received. Thank You DIGITAL IN-SITE. I wish you all the best with your fantastic and much needed business in this day and age of technology!!..." Nina - Camden Park, SA

"...Dear Mark, I have been delighted with your prompt, friendly, and expert service in assisting with my PC problems - including your 'over the phone' advice..." Anonymous - Aberfoyle Park, SA "...Digital Insite have played an integral part to the success of povLAN (Local LAN Party). As the President of povLAN I have found Digital Insite's commitment to quality and genuine service a plus. We appreciate the generosity of Digital Insite in donating prizes, but more than that appreciate the expertise and wealth of knowledge of Mark as we quite often go to him to find a solution to a problem. povLAN is extremely privileged to have such a calibre of ongoing sponsorship as the personal commitment made by Mark is reassuring and most definitely a contributing factor to the ongoing success of what we do..." John K - povLAN President www.povlan.net

"...It is our pleasure to recommend Mark and his team of professionals at Digital Insite. They have been a key player in the set up and running of our business. Mark has assisted us in setting up and customizing all IT requirements for 2 offices in the past 12 months. He is an absolute professional, who backs up what he says. After having so many negative experiences with other companies, it was refreshing to come across Mark, who goes well beyond what he charges for actual work. Mark and his team will be an important part of our business as it grows larger, and we look forward to a long relationship with him and Digital Insite...." Jason - Orange Education Director www.orangeeducation.com.au

      

"...Hi Mark, Just thought I would let you know that I am extremely happy with the PC! Great job mate, very impressed with your quick delivery - and the way that the computer is presented with the digital insite stuff pre-installed, it's great! The techno-logic program is very handy, I think I will keep this one running on startup. It is great to have everything there in one handy panel such as checking weather, news, movies etc. Anyway, thanks again- happy to recommend your services to my mates!..." Jason - image brand and colour www.imagebrandandcolour.com.au

      

"...Dear Mark, You recently called to fix our laptop computer. We just want to thank you for your work - it is running beautifully still. We appreciated your professionalism, skills, manner, support and being on time with good phone communication. Many thanks Mark. Blessings to you and your family..." Regards, Dolph and Ann. Dolph and Ann - Happy Valley

      

"...Hi Mark, Just a quick note to say that since you came out everything is working perfectly!! Thank you so much for answering my request so quickly, and fixing everything. I am finding the shortcuts you made extremely easy to use, and the rest of the programs are working perfectly. You know we are sure someone was looking after us when we found your name!!..." Thanks again, and kind regards, June & Alan. June & Alan - Morphett Vale

      

Even from his sickbed, Mark quickly diagnosed a PC hardware problem over the phone and saved us countless hours of frustration and several hundred dollars in replacement parts. Thanks Mark, you're a star! Phil Crick Managing Director - Crick Media Pty Ltd

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© 2011 Digital Insite
www.digitalinsite.net

Adelaide Computers and Notebooks
Onsite PC Support, Computer Repairs and Service